Top 6 Considerations When Finding for a Fulfilment Centre in Singapore With A Fast Order Fulfilment Process
Choosing a fulfillment partner for your e-commerce business is a crucial decision which can help drive the success of your brand. Pricking the right can bring dramatic operational cost savings that should lead your brand to grow. Picking the wrong one, on the other hand, can become costly on different levels.
When it is time to choose a fulfillment centre in Singapore, then you better be prepared in making the right decisions. Here are 7 considerations to find the best fulfillment centre in Singapore.
- Confirm The Level Of Customer Support And Communication Of The Centre
Your first meeting or interaction with a provider should give you a glimpse as to what it is like to be working with them. During your quote or inquiry, make sure to keep the following questions:
- How knowledgeable was the representative in answering questions?
- How quickly do they respond?
- Did they take the time in order to get to know your business?
A proactive and open communication is the key to a successful transition as well as managing everyday operations. Having a dedicated fulfillment center support tea that is committed to providing expert support that is tailored to your business can make that difference!
- Assess The Flexibility And Personalization Available
This is crucial, particularly for growing business with business models that evolve over time. Assess the extent to which accommodations can be made since your business continues to evolve as well as order fulfillment constantly change.
Take note that not all fulfillment centres are capable of accommodating the changing needs in just a short notice, something that is extremely important for a growing business. A large-scale facility with abundant resource and streamlined operations can better handle stressful situations which can help your growing business expand and succeed.
- Determine The Experience And Reputation Of The Centre
Choosing an inexperienced fulfillment centre that is new to the industry, then you are taking the risk of providing a poor and bad brand experience to your clients and customers. Do not tarnish your own reputation.
Instead look for a reputable and established company with years of proven experience as well as staffs who are knowledgeable and trained in all area of the business— from technology staff to fulfillment operators to call center specialists.
Ask for a customer reference as well as testimonials from individuals who they work with. And if you can, visit their facility and meet the entire team in order to have a better assessment.
- Offers A Broad Range Of Shipping Solutions
Delivering your product where it needs to be— on time, accurately, every time and cost-effectively— provides a customer a great brand experience. In order to get your items delivered accurately and fast, you will need to rely on main shipping carriers.
However, e-commerce and other retailers are at risk in overcharging small parcel shipments. This is why you need to choose a fulfillment centre that has established relationships with major shipping players and delivers creative solutions that are based on transit cost and times.
- Provide Seamless Integrations
The key in order to get accurate and fast delivery of your products and items lies in the accurate and fast processing of your orders. The best way in order to make that happen is to hire a fulfillment centre with the technology to integrate directly into your sale channels with visibility.
There is some fulfillment centre that has an omnichannel tech which allows seamless integration with the most popular shopping carts as well as CRM or ERP platforms through API. Some can also integrate EDI order communication and processing for shipping to major retail channels.
Also, make sure that you choose a fulfillment centre that is always expanding and optimizing their integration solutions so that your business can always stay ahead of competitors.
- Meet And Accommodate Your Need
There are numerous fulfillment centre out there and many claims that they can meet your everyday business need with a promise to ship your items and product accurately and always on time.
However, you need to do your homework and make sure that the company you are eyeing is knowledgeable about your industry. Determine if they have several clients which are in the same market as you.
It is also crucial that abilities can meet the needs of all sales channels— subscription box, retail, e-commerce, multichannel and more.
Understand that there are some fulfillment centres that specialize in just a single area of order fulfillment such as e-commerce or services that are tailored to small businesses or startups.
Ensure that the fulfillment centre and the tech they offer can match your brand’s needs not only for today but also in the near future.